Frequently Asked Questions

Question: “What are the shipping options available?”

Answer: “We offer New Zealand standard shipping, which usually takes 3-5 business days, and expedited shipping, which delivers within 1-2 business days. Shipping costs and delivery times may vary depending on your location and the items in your order.”

Question:”What is the return/Replacement policy, and how do I initiate a return?”

Answer: “Our return policy allows you to return items within 7 days of purchase for a full refund. All craftmanship is guaranteed for replacement or repair for first 3 months of the purchase too. To initiate a return or repair/replacement, simply send an email to the support team, and they will guide you through the process and provide you with a return label if necessary.”

Question: “What payment methods do you accept?”

Answer: “We accept all major NZ credit cards, including NZ Visa and NZ Mastercard. In addition, direct deposit payment can be applied to our bank account if you require it by email.”

Question: “Is the item currently in stock?”

Answer: “You can check the availability of an item by visiting the product page on our website. If the item is out of stock or you visit the product on social media only’ you can send an email to order your favourite.”

Question: “How can I contact customer support if I have a question or issue?”

Answer: “Our customer support team is available via direct message on Facebook & Instagram and Email, during our business hours. You can find our contact information on our website’s ‘Contact Us’ page.”